By using our services or placing a custom order for copper, brass, and related metalwork, you agree to be bound by these Terms and Conditions.
If you have any questions, please contact our team through the contact page.
Custom Metal Craft
Terms and Conditions
Terms of service for Tembara custom copper and brass products. Effective as of October 2024.
Scope
This document governs the legal relationship between the customer ("Client") and Tembara ("We") regarding custom product orders, consulting services, and website usage.
Tembara specializes in high-quality copper and brass craft for homes, hotels, restaurants, religious buildings, and architectural projects.
Custom Orders
The custom ordering process includes initial consultation, design and size requirements, material and finish confirmation, and cost and production timeline agreement.
- Consultation: Clients submit requirements through inquiry form or WhatsApp with design references, dimensions, desired materials, and project timeline.
- Confirmation: After initial review, we provide cost estimates, production time, and technical requirements.
- Payment: Orders are confirmed after down payment as agreed.
- Revisions: Design changes after confirmation may incur additional costs and timeline adjustments.
Payment & Cancellation
Our pricing structure reflects the premium materials and intensive labor inherent in our craft.
- Down Payment: An initial payment of 40-60% is required to begin production.
- Final Payment: Remaining balance is due before shipping or pickup.
- Cancellation: Cancellations after production begins are not fully refundable. Down payments are non-refundable if production has passed certain stages.
- Delays: Shipping or pickup delays beyond 30 days may incur storage fees.
Shipping & Care
Given the significant weight and delicate finishes of solid metalwork, specialized logistics are required.
- Shipping: We arrange specialized courier for large or high-value products. Shipping costs are borne by the buyer unless otherwise agreed.
- Insurance: Products are insured during shipping. Damage claims must be reported within 48 hours of receipt.
- Care: Copper and brass products require regular maintenance to preserve patina and finish. Care instructions are included with every shipment.
Intellectual Property
Custom designs developed by Tembara remain our intellectual property unless otherwise agreed in writing.
We reserve the right to use product photos for portfolio, marketing, and documentation purposes.