Custom Metal Craft

Privacy Policy

Tembara is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our services.

This Privacy Policy applies to all interactions with Tembara, including through our website, contact forms, WhatsApp, and other communications. By using our services, you consent to the collection and use of information in accordance with this policy.

Last updated: June 2026

We collect information you provide directly and data collected automatically when you use our website.

Identity Information: Name, email, phone/WhatsApp number you provide through contact forms or direct communication.
Project Information: Custom order details, design preferences, technical specifications, and reference photos you submit.
Transaction Data: Payment information and order history (excluding complete credit card details).
Usage Data: IP address, browser type, pages visited, visit duration, and website analytics data.
Communications: Content of conversations via email, WhatsApp, or contact forms for customer service purposes.

The information we collect is used to provide the best service and improve your experience with Tembara.

Processing Orders: Handle consultations, cost estimates, production, and shipping of your custom products.
Communications: Send order confirmations, production progress updates, and respond to your inquiries.
Service Improvement: Analyze website usage to enhance navigation, content, and user experience.
Marketing: Send information about new products, project showcases, or special offers (with your consent).
Portfolio: Use photos of finished products for portfolio documentation and marketing materials (with prior notice).

We do not sell or rent your personal information to third parties. Information sharing only occurs in the following contexts:

Service Providers: Shipping couriers, payment gateways, and hosting services that support our business operations.
Legal Compliance: When required by applicable law or regulations.
Rights Protection: To protect the rights, property, or safety of Tembara and our customers.
With Consent: Other sharing only occurs with your explicit consent.

We implement technical and organizational security measures to protect your information from unauthorized access, loss, or misuse.

Encryption: Website communications use HTTPS/SSL protocol.
Limited Access: Only authorized team members can access customer data.
Secure Storage: Data is stored on servers with industry-standard security protections.
Data Retention: We keep your information as long as necessary for services or legal obligations.

You have rights over your personal information that we manage.

Access: Request a copy of personal information we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your personal data (subject to legal or contractual obligations).
Restriction: Limit the processing of your data under certain conditions.
Objection: Refuse use of data for direct marketing purposes.

Our website uses cookies and similar technologies to enhance your browsing experience.

Essential Cookies: Required for basic website functions like session management.
Analytics Cookies: Help us understand how visitors use the website (Google Analytics or similar).
Cookie Control: You can manage cookie preferences through your browser, though this may affect website functionality.

We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Significant changes will be announced via website or email.

Privacy Policy

Introduction

Information We Collect

Use of Information

Information Sharing

Data Security

Your Rights

Cookies and Tracking Technologies

Policy Changes

Questions about your privacy?